FAQs

Buying & Product Questions

What types of school furniture do you supply?

We supply a full range of school furniture including classroom chairs and tables, tray storage units, science lab benches, art and ICT furniture, canteen seating, staffroom furniture, and early years equipment.

Do you offer furniture for nurseries, primary schools, and secondary schools?

Yes. We stock a range of products designed for all age groups, featuring appropriate heights, finishes, and ergonomic support.

Can we order furniture in different sizes, colours, and finishes?

Absolutely. Many of our ranges come in multiple colourways and finishes so you can create a consistent look across your school.

Do you supply specialist classroom furniture (e.g. science labs, art rooms, ICT suites)?

Yes. We provide specialist furniture for subject-specific spaces including labs, art studios, ICT rooms, libraries, and breakout areas.

Can I get samples of products before placing an order?

We can provide samples of certain products—please contact our customer service team to request these. Some sample products may carry a small charge.

Can I get actual samples of fabrics and vinyls before placing an order?

Yes, and we recommend you do so to confirm colours and textures. Please contact our team to request swatches.

Do your chairs and tables meet UK education standards?

All classroom chairs and tables supplied by OSI meet BS EN 1729 standards for ergonomics, safety, and durability.

Payment, Ordering & Accounts

How can I pay?

We accept:

  1. Credit and debit cards (online or by telephone)

  2. BACS payment

  3. Cheque

  4. Paypal

Purchase orders from government bodies, local authorities, or public institutions.
Please see our Terms & Conditions for details.

Can I pay on account?

Payment is normally made in advance, but we do accept official purchase orders from approved organisations. See our Terms & Conditions for full details.

Do you offer discounts for bulk orders?

Yes, discounts are available on large or multiple-classroom orders. Contact us for a tailored quote.

Can schools purchase on credit or through purchase orders?

Yes, we accept purchase orders and can set up credit accounts for approved schools and public-sector customers.

Do you work with academies, local authorities, and independent schools?

We supply all types of educational settings across the UK.

Delivery & Installation

What are your delivery charges?

Our delivery charges can vary with products and location, but we do endeavour to offer free delivery whenever possible. 

We deliver throughout the UK

If you’re experiencing any issues when placing your order, our team is here to help.

You can contact us by phone or email, and we’ll guide you through the process—whether it’s a technical issue on the website, a query about products, or help completing your order.

We understand that ordering school furniture can sometimes involve multiple items or larger requirements, so we’re always happy to step in and ensure everything is processed smoothly and correctly.

How long is delivery from order?

Each product shows an estimated lead time on our website. Most classroom items arrive within 1–3 weeks. We confirm estimated dates when you order.

Do you offer summer-holiday installations to minimise disruption?

Yes, we can schedule installations during school breaks to avoid classroom downtime.

Please note summer delivery slots fill up quickly.

Can you remove and recycle old school furniture?

Yes, we can arrange collection and recycling of old furniture when delivering your new order. This is a chargeable service.

Do you provide nationwide delivery and installation?

Yes, our team delivers and installs across the UK, including major cities and rural areas.

Durability, Warranty & Returns

What warranty do you offer on the products?

All new products include a manufacturer’s guarantee, detailed on each product page.
For full terms, please contact our customer service team.

How long does school furniture typically last?

With regular care, most classroom furniture lasts over ten years. Durable finishes and strong frames ensure longevity.

What do I do with missing or damaged items?

Inspect deliveries immediately and contact us within 24 hours with details and photos if necessary. We’ll resolve the issue quickly.

Can I return unwanted purchases?

Please see our Terms & Conditions for full returns information. We’ll guide you through the process if you need to return an item.

Design & Customisation

Can you help design a classroom layout for our school?

Yes. We provide layout planning, CAD drawings, and space-planning advice to help you make the most of your classrooms.

Do you offer bespoke or made-to-measure school furniture?

We can produce custom furniture to suit unique spaces or specifications.

Can we see samples or catalogues before ordering?

We can supply product samples, digital catalogues, and examples of past school installations.

Sustainability & Environmental Care

Do you offer eco-friendly or sustainable school furniture options?

Yes. Many of our ranges are made from responsibly sourced or recycled materials.

What happens to old furniture when you deliver new products?

We can remove and recycle it responsibly through approved waste channels.

Do you recycle packaging after installation?

Yes. Our installation teams remove and recycle packaging so classrooms are ready for use immediately.