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FAQs

How do I place an order?

You can either place your order online, over the phone or by email.

I’m experiencing issues when placing my order?

If you’re experiencing issues please contact us and our team will be happy to help.

Will I receive an email confirmation when I place my order online?

Yes, after placing your order an order confirmation will be received with an ETA for delivery.

What’s your cancellation policy?

Most of our products are made to order so if you wish to cancel there may be a restocking fee if materials have been ordered. If you wish to cancel an order, please contact us as soon as possible and we will endeavour to cancel if required.

When can I expect my delivery?

As most of our products are made to order, we do advise a lead time of 3-6 weeks as standard depending on the products ordered. If anything is required quicker than this timeframe, please get in touch and we’ll do our best to help.

How do I make changes to my order?

If you wish to change your order, please contact us directly before the goods have been dispatched. If it is already in production, this may not be possible.

My order arrived damaged, what shall I do?

If your order arrives damaged, this must be reported to us within 24 hours of the order being received. Please provide images to show the damage.

What if I ordered the wrong item by mistake?

If you require a return or cancellation, please contact us directly and we’ll do our best to help.

I wish to cancel my order, how can I do this?

Please get in touch with our team as soon as possible and we will endeavour to cancel your order. If it is already in production, this may not be possible.

Do you offer international shipping?

Unfortunately, we don’t offer international shipping at this time

What are your payment options?

We accept all major credit/debit cards, PayPal, cheque, BACs or if you have a credit account, purchase orders.

How do I apply for a credit account?

If you contact our team, we can send through a credit application form. First orders will be pro-forma as per our Terms and Conditions, but we are able to open a credit account after this.

Will you take away my old furniture?

We offer a recycling service which is chargeable but comes with full certification of the recycling of your old furniture.

Do you offer site visits and space planning?

We offer a full service which includes 3D CAD designs showing full plans, subject to location. Contact the team for more information.